To be eligible for a return or exchange, your item must meet the following conditions:

• Item must be requested for return within 7 days from the date of delivery.
• Item must be unused, unopened, and in its original packaging.
• All seals, tags, and protective covers must remain intact.
• Proof of purchase (Order Number / Invoice) is required.

For hygiene and safety reasons, the following items cannot be returned or refunded once opened or used:

• Opened cosmetics, skincare, or beauty products.
• Items purchased during Clearance or Special Promotional Sales.
• Items damaged due to customer misuse or improper storage.

If you receive a broken, leaked, or wrong product, please notify us within 24 to 48 hours of delivery with photos or videos of the parcel box and damaged product to claim a immediate replacement or refund.

Once your returned package is received and inspected at our warehouse:

• Cash on Delivery (COD) Orders: Refunds will be transferred directly to your Bank Account, EasyPaisa, or JazzCash within 3-5 working days.
• Prepaid Orders: Refund will be credited back to your original payment method.